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InstantRupiya

Fair Practices Code

Standards of transparency, ethical recovery practices, non-discrimination, and fair treatment for all borrowers of InstantRupiya under Aarsh Fincon Limited.

A clearer way forward

Statutory Lending Code

Fair Practices Code (FPC)

Regulated Entity

Aarsh Fincon Limited

Digital Brand

InstantRupiya

RBI Reg. Number

B-10.00119

Document Status

Operative (September 2024)

1.0

Overview & Regulatory Standards

At InstantRupiya (operating under the corporate umbrella of Aarsh Fincon Limited, an RBI-registered Non-Banking Financial Company, Registration No. B-10.00119), we are committed to conducting digital lending in a fair, ethical, transparent, and responsible manner.

This Fair Practices Code ("FPC") is established in conformity with the Master Directions on Fair Practices Code issued by the Reserve Bank of India (RBI).

2.0

Core Commitments

Treating every applicant equitably, courteously, and with professional integrity.
Providing transparent, clear, and unambiguous terms and interest rate disclosures.
Enforcing strict data confidentiality and bank-grade privacy standards.
Practicing responsible lending to avoid over-leveraging of borrowers.
Zero tolerance for coercive, aggressive, or harassing recovery practices.
Prompt, impartial, and effective resolution of all customer grievances.
3.0

Loan Application & Processing

The loan application workflow is simple, automated, and digital. All eligibility benchmarks and document requirements are communicated upfront, with timely status updates provided during credit evaluation.

4.0

Transparent Disclosures & KFS

Prior to digital agreement execution, every borrower receives a standardized Key Fact Statement (KFS) containing APR, interest rate, repayment schedules, and cooling-off period terms. There are zero hidden charges.

5.0

Fair Marketing & Non-Discrimination

All promotional materials are truthful, transparent, and non-misleading. Underwriting decisions are made strictly on objective credit algorithms and income capability, without discrimination on grounds of gender, caste, religion, race, or marital status.

6.0

Ethical Recovery & Collection Standards

In cases of loan delinquency, recovery processes are governed strictly by RBI debt collection guidelines:

Authorized representatives carry valid ID and identify themselves clearly.
Strict prohibition of harassment, intimidation, coercion, or abusive conduct.
Borrower and family privacy and dignity are respected at all times.
Contact is restricted to reasonable business hours (08:00 to 19:00).
7.0

Grievance Redressal Mechanism

Borrowers with concerns regarding fair practice compliance may contact our Grievance Redressal Officer:

Grievance Redressal Desk • Aarsh Fincon Limited

Grievance Officer: Ashok Kumar

Email: stpl.collection@aarshfincon.com | Phone: +91-88266 20992

General Support: support@instantrupiya.com

Complaints are acknowledged within 24-48 hours and resolved in accordance with our Grievance Policy.

Official Policy Document • InstantRupiya (Aarsh Fincon Limited)

Effective Date: September 2024

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TAKE A CLOSER LOOK

The details that matter.

Start with what you actually need

Include the expense you are planning for without borrowing more than necessary. Compare the resulting monthly estimate against the room in your budget.

BORROW WITH PERSPECTIVE

Small checks. Better decisions.

Know the full cost

Look beyond the EMI. Consider interest, processing fees and the total amount repayable over the loan tenure.

Read before accepting

Check the repayment schedule and conditions in your agreement. Keep a copy of the documents for your records.

Keep your details safe

Use verified lender channels. Never share an OTP, password or payment PIN with another person.

GOOD QUESTIONS. CLEARER ANSWERS.

A little more clarity.

The details worth knowing before your next step.

Does applying guarantee a loan?

No. A lender reviews your application, documents and eligibility. Check the offered rate, fees and repayment schedule carefully before accepting a loan.

What documents might be requested?

You may be asked for identity, address and income information. The exact requirements are shown during the application; submit documents only through verified channels.

How do I compare loan offers?

Compare the total repayment, annualised cost, processing charges and any late or early repayment conditions—not just the monthly EMI.

Where do I start my application?

Use any Apply Now button to continue to the InstantRupiya loan portal. Review the information and policies shown there before submitting your application.

Take the next step with InstantRupiya