InstantRupiya
Grievance Redressal
Official grievance redressal mechanism and escalation matrix for InstantRupiya under Aarsh Fincon Limited (RBI-Registered NBFC).
A clearer way forward
Regulated Entity
Aarsh Fincon Limited
Digital Brand
InstantRupiya
RBI Reg. Number
B-10.00119
Document Status
Operative (September 2024)
Level 1 · Customer Support Desk
If you have any query, dispute, or complaint regarding your loan application or account, please write to our support team with your loan ID and registered mobile number:
Email: support@instantrupiya.com
Helpline: +91-7827486530
Response Turnaround Time: 24 to 48 working hours
Level 2 · Grievance Redressal Officer (Escalation)
If your grievance is not resolved within 7 business days or you are unsatisfied with the resolution provided at Level 1, you may escalate your concern to our designated Grievance Redressal Officer:
Grievance Officer: Ashok Kumar
Entity: Aarsh Fincon Limited (InstantRupiya)
RBI Registration No.: B-10.00119
Direct Email: stpl.collection@aarshfincon.com
Direct Helpline: +91-88266 20992
General Support: support@instantrupiya.com
Level 3 · Reserve Bank of India Ombudsman
If your complaint remains unaddressed within 30 days of filing with the NBFC, or if you are not satisfied with the reply, you may appeal under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) through the RBI CMS portal at cms.rbi.org.in.
TAKE A CLOSER LOOK
What can we help with?
Help with your application
Check your application status on the loan portal. For a document or decision query, use the support channel shown there and keep your application reference ready.
KEEP YOURSELF INFORMED
Small checks. Better decisions.
Know the full cost
Look beyond the EMI. Consider interest, processing fees and the total amount repayable over the loan tenure.
Read before accepting
Check the repayment schedule and conditions in your agreement. Keep a copy of the documents for your records.
Keep your details safe
Use verified lender channels. Never share an OTP, password or payment PIN with another person.
GOOD QUESTIONS. CLEARER ANSWERS.
A little more clarity.
The details worth knowing before your next step.
Which terms apply to my loan?
Your lender’s official loan agreement and disclosures govern the loan. Read the final offer before accepting it; website guidance is not a substitute for that agreement.
What information should I avoid sharing?
Never share OTPs, passwords, card PINs or UPI PINs. Use verified channels for identity and financial documents, and review the portal’s privacy notice first.
Where can I get account-specific help?
Use the verified contact details in your loan agreement. The company-approved policy and escalation contacts for this website are still awaiting publication.